In pursuing our mission to make commerce and e-commerce better for everyone at IE Shop, we collect and use information about you, namely;
This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the IE Shop network or by email).
Our Privacy Policy complies with the New Zealand Privacy Act 2020. This Policy does however not limit or exclude any of your rights under the said Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Trust is the foundation of the IE Shop platform and includes trusting us to do the right thing with your information. Three main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.
Your information belongs to you
We carefully analyse what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymise this information when we no longer need it. When building and improving our products, our IT specialists work closely with our privacy and security personnel to build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.
We protect your information from others
If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required.
We help merchants meet their privacy obligations
Many of the merchants using IE Shop do not have the benefit of a dedicated privacy team, and it is important to us to help them meet their privacy obligations. To do this, we try to build our products and services so they can easily be used in a privacy-friendly way. We naturally always respond to privacy-related questions we receive.
We generally process your information when we need to do so to fulfil a contractual obligation (for example, to process payments to use the IE Shop platform), or where we or someone we work with needs to use your personal information for a reason or purpose related to their business (for example, to provide you with a service).
In doing so, we abide by the guiding principles and codes of practice in the New Zealand Privacy Act 2020, and which in turn seeks to give effect to internationally recognised privacy obligations and standards in relation to the privacy of personal information, including the OECD Guidelines and the International Covenant on Civil and Political Rights. The purpose of the above includes:
We only process personal information for these legitimate purposes after considering the potential risks to your privacy; for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.
We believe you should be able to access and control your personal information no matter where you live. Depending on how you use IE Shop, you may have the right to request access to, correct, amend, delete, restrict, or object to certain uses of your personal information (for example, direct marketing). We will not charge you more or provide you with a different level of service if you exercise any of these rights.
If you buy something from a IE Shop-powered store and wish to exercise these rights over information about your purchase, you need to directly contact the merchant you interacted with. We are only a processor on their behalf and cannot decide how to process their information. We will of course help our merchants to fulfil these requests by giving them the tools to do so and by answering their questions.
If you are a merchant, IE Shop user, IE Shop employee, or other individual that IE Shop has a direct relationship with, please submit your data subject request through in writing by email. Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents.
If you are not happy with our response to a request, you can contact us to resolve the issue. You also have the right to contact the Privacy Commissioner at any time.
Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform.. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information.
However we will at all times take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
We use cookies and similar tracking technologies on our website and when providing our services. For more information about how we use these technologies, including a list of other companies that place cookies on our sites, a list of cookies that we place when we power a merchant’s store, and an explanation of how you can opt out of certain types of cookies, please see our Cookie Policy.
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site should have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
Subject to certain grounds for refusal set out in the Privacy Act 2020, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual or entity to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact us immediately.
If you want to exercise either of the above rights, email us. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).